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About the Programme Academic Staff Program Qualifications Lessons Matrix of Course & Program Qualifications Turkish Qualifications Framework (TQF) TQF & Program Qualifications
  1. Open Education Faculty
  2. Medical Documentation and Secretariat
  3. Course Structure Diagram with Credits
  4. Communication in Healthcare Organizations
  5. Description
  • Description
  • Learning Outcomes
  • ECTS Credit Load
  • Course's Contribution to Program
  • Learning Outcomes & Program Qualifications
Last Updated: 22/10/2025

Code - Course Title Compulsory/Elective Laboratory + Practice ECTS
İLT210U - Communication in Healthcare Organizations IV. SEMESTER 0 +0 6.0
Language of Instruction Türkçe
Course Type Required Courses
Course Instructor(s)
Mode of Delivery Distance Education
Place of Delivery
Used Educational Platforms
Prerequisites There is no prerequisite or co-requisite for this course.
Courses Recomended There are not any recommended optional programme components.
Recommended Resources Recomended reading:Ataklı, A. & Dikmetaş, E. (2001). Sağlık Hizmetlerinde İletişim. İstanbul: Doğan Ofset.Bucka-Lassen, E. (2010). Hekim ve Hasta İçin Zor Görüşme (Çev. A. Namal). 3. Baskı. İstanbul: Deomed.Çınarlı, İ. (2008). Sağlık İletişimi ve Medya. Ankara: NobelGordon, T. & Edwards, S. (2014). Hasta ve Doktor İletişimi (Çev. O. Aytolu). İstanbul: Profil Yayıncılık.Lassen-Bucka, E. (2010). Hekim ve Hasta İçin Zor Görüşme (Çev. A. Namal). 3. Baskı. İstanbul: Deomed.Okay, A. (2012). Sağlık İletişimi. İstanbul: Derin YayınlarıTabak, R.S. (1999). Sağlık İletişimi. İstanbul: Literatür.
Work Placement N/A
Aims of the Course

Weeks Learning Outcomes Topics Teaching Methods
Week - 1 Basic Concepts, Duties and Rights in Health
Week - 2 Institutional Communication in Health Institutions
Week - 3 Effective Communication Techniques in Health Care
Week - 4 Getting to Know the Patient and Communication Between Patients
Week - 5 Midterm Exam Preparation I
Week - 6 Midterm Exam Preparation II
Week - 7 Midterm Exam
Week - 8 Patient and Health Personnel Communication
Week - 9 Communication with Patients' Relatives
Week - 10 Communication with Private Patients and Their Relatives
Week - 11 Crisis Situations and Crisis Communication in the Delivery of Health Services
Week - 12 Final Exam Preparation I
Week - 13 Final Exam Preparation II
Week - 14 Final Exam

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Assessment Method and Passing Requirements
Quamtity Percentage (%)
1.Midterm Exam 1 30
Final Exam 1 70
Toplam (%) 100

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