Anadolu Info Package Anadolu Info Package
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About the Programme Academic Staff Program Qualifications Lessons Matrix of Course & Program Qualifications Turkish Qualifications Framework (TQF) TQF & Program Qualifications
  1. Open Education Faculty
  2. Emergency and Disaster Management
  3. Course Structure Diagram with Credits
  4. Emergency Call Management
  5. Description
  • Description
  • Learning Outcomes
  • ECTS Credit Load
  • Course's Contribution to Program
  • Learning Outcomes & Program Qualifications
Last Updated: 22/10/2025

Code - Course Title Compulsory/Elective Laboratory + Practice ECTS
ADY212U - Emergency Call Management IV. SEMESTER 0 +0 4.0
Language of Instruction Türkçe
Course Type Required Courses
Course Instructor(s)
Mode of Delivery Distance Education
Place of Delivery
Used Educational Platforms
Prerequisites There is no prerequisite or co-requisite for this course.
Courses Recomended There is no recommended optional programme component for this course.
Recommended Resources
Work Placement Not Applicable
Aims of the Course

Weeks Learning Outcomes Topics Teaching Methods
Week - 1 Introduction to Emergency Call Services
Week - 2 Emergency Establishments
Week - 3 Electrical-Electronic Systems of Emergency Call Centers
Week - 4 Operation of the Emergency Management System
Week - 5 Stress and Time Management in Emergency Call Services
Week - 6 Management of Emergency Warning and Calls in the World and in our Country
Week - 7 Midterm
Week - 8 Crime Scene and Emergency Call Center Communication
Week - 9 Problems Encountered in Emergency Call Centers
Week - 10 The European Single Emergency Number (112) Application
Week - 11 European Single Emergency Number Application Process in Turkey
Week - 12 Application Examples of Technology in Emergency Call and Response Services
Week - 13 The Role of Emergency Call Centers in Mass Incidents
Week - 14 Final Examination

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Assessment Method and Passing Requirements
Quamtity Percentage (%)
1.Midterm Exam 1 30
Final Exam 1 70
Toplam (%) 100

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