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About the Programme Academic Staff Program Qualifications Lessons Matrix of Course & Program Qualifications Turkish Qualifications Framework (TQF) TQF & Program Qualifications
  1. Open Education Faculty
  2. Tourism Management
  3. Course Structure Diagram with Credits
  4. Office Management
  5. Description
  • Description
  • Learning Outcomes
  • ECTS Credit Load
  • Course's Contribution to Program
  • Learning Outcomes & Program Qualifications
Last Updated: 30/09/2026

Code - Course Title Course Type Laboratory + Practice ECTS
KOİ205U - Office Management III. SEMESTER 0 +0 7.0
Language of Instruction Türkçe
Course Type Required Courses
Course Instructor(s) ASSIST. PROF. DR. ENGİN BAYRAKTAROĞLU
Mode of Delivery Distance Education
Place of Delivery
Used Educational Platforms
Prerequisites There is no prerequisite or co-requisite for this course.
Courses Recomended There is no recommended optional programme component for this course.
Recommended Resources
Work Placement Not Applicable
Aims of the Course

Weeks Learning Outcomes Topics Teaching Methods
Week - 1 Front Office in Accommodation Enterprises
Week - 2 Human Resources in the Front Office
Week - 3 Responsibilities of the Front Office
Week - 4 Pricing at the Front Office
Week - 5 Midterm Exam Questions & Answers Activity 1
Week - 6 Midterm Exam Questions & Answers Activity 2
Week - 7 Sales and Reservation at the Front Office
Week - 8 Accommodation Process and Guest Accounts
Week - 9 Yield Management in the Front Office
Week - 10 Audit and Reporting in the Front Office
Week - 11 Final Exam Questions & Answers Activity 1
Week - 12 Final Exam Questions & Answers Activity 2

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Assessment Method and Passing Requirements
Quamtity Percentage (%)
1.Midterm Exam 1 30
Final Exam 1 70
Toplam (%) 100

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