Week - 1 |
Introduction to effective basic business communication |
Week - 2 |
Phone calls: learning common patterns and dealing with client contacts |
Week - 3 |
Messages and appointments |
Week - 4 |
Understanding conversations and Welcoming guests |
Week - 5 |
Making contact and Dealing with problems |
Week - 6 |
Hotel, restaurant and flight reservations |
Week - 7 |
Orders, Banking and Finance |
Week - 8 |
Asking and describing contact information; Giving and receiving instructions |
Week - 9 |
Self-acquaintance, introduction and Non-verbal Communication |
Week - 10 |
Meetings and Business presentations development |
Week - 11 |
Organization in presentation and speech; Informational presentations |
Week - 12 |
Business presentation practices and Interpersonal Business communication |
Week - 13 |
Intercultural and International Business communication, Group communication, Teamwork and Leadership |
Week - 14 |
Practices |