|
Week - 1
|
Premier Contacts - First contacts, presentation |
|
Week - 2
|
Jobs in tourisme, grammar : Verbs |
|
Week - 3
|
Guest services, presentation |
|
Week - 4
|
Grammar - Verbs, Tenses. |
|
Week - 5
|
Customer's Arrival at Hotel |
|
Week - 6
|
Service Floor |
|
Week - 7
|
Midterm |
|
Week - 8
|
Customer Requests and Complaints I |
|
Week - 9
|
Customer Requests and Complaints II |
|
Week - 10
|
Animations I |
|
Week - 11
|
Animations II |
|
Week - 12
|
General Evaluation Units 1, 2 and 3 |
|
Week - 13
|
General Evaluation Units 4, 5 and 6 |
|
Week - 14
|
Final Exam |
Anadolu Info Package 
Turkish 
English