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LO-1
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The goal of the course is to explain the concepts, methods and tools of quality improvement for healthcare organizations and their use for excellence. |
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LO-2
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1. Explain the concept of quality for health services, |
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LO-3
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2. Explain the importance of customer satisfaction and its measurement, |
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LO-4
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3. Distinguish among measurements of structure, process, and result, |
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LO-5
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4. Direct the works of quality improvement teams, |
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LO-6
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5. Explain quality improvement models, |
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LO-7
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6. Use main tools of quality improvement, |
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LO-8
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7. Explain accreditation, licensing and quality prizes, |
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LO-9
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8. Describe main concepts of patient safety. |