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LO-1
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Explain the importance and basic principles of telephone communication |
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LO-2
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Practice proper telephone etiquette and ethical communication |
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LO-3
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Apply effective listening and comprehension skills during phone calls |
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LO-4
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Practice proper telephone etiquette and ethical communication |
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LO-5
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Communicate effectively with difficult individuals over the phone |
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LO-6
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Knows and can apply communication techniques used on the phone |
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LO-7
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Can remain calm and confident in difficult situations |
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LO-8
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Participate in role-playing scenarios and offer communication solutions. |