| Catalog Content |
Effective Basic Business Communication: Phone calls: Dealing with common patterns and angry people; Messages and appointments, Understanding conversations, Welcoming guests; Hotel, Restaurant and Flight Reservations, Making contact, Solving problems; Orders, Bank and finance, Asking and describing contact information, Giving and receiving instructions, Introducing and introducing oneself, Meetings, Developing business presentations, Nonverbal communication, Organization in presentation and speaking, Information presentations, Persuasion presentations, Business presentation practices, Interpersonal business communication, Negative news and crisis communication. |
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