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Week - 1
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Introducing Yourself, Introducing yourself in a professional setting, mutual acquaintance, Present simple, polite introductions, job titles |
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Week - 2
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Building Relationships, Building trust and developing professional relationships, Showing interest, asking personal/professional questions |
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Week - 3
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Small Talk, Making small talk, filling silences, initiating communication, Conversation starters, active listening |
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Week - 4
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Problem Solving, Identifying problems, offering solutions, Modal verbs (can, should), problem vocabulary |
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Week - 5
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Decision Making, Presenting alternatives, decision-making processes, Expressing preferences, giving reasons |
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Week - 6
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Time Management, Planning time, setting priorities, Time expressions, sequencing tasks |
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Week - 7
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Telephoning, Telephone conversations, requesting/giving information, Phrases for phone calls, checking information |
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Week - 8
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Presenting, Presentation techniques, clear and effective delivery,Signposting, presentation structure |
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Week - 9
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Negotiating,Negotiation, reaching agreement, making offers, agreeing/disagreeing |
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Week - 10
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Networking, Networking events, professional connections, Introducing others, exchanging contact info |
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Week - 11
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Conflict Management, Managing conflict situations,Expressing disagreement, offering alternatives |
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Week - 12
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Feedback, Giving and receiving feedback, Praise, constructive criticism, softening language |
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Week - 13
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Business Correspondence, Emails and business correspondene, Formal/informal register, email templates |
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Week - 14
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Digital Professional Identity, Creating a professional identity in digital environments, Describing skills/experience, digital profiles |
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