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About the Programme Academic Staff Program Qualifications Lessons Matrix of Course & Program Qualifications Turkish Qualifications Framework (TQF) TQF & Program Qualifications
  1. Eskişehir Vocational School
  2. Dep. of Office Management and Secretarial Training
  3. Program in Bureau Administration and Admin.Ass.Tra.
  4. Course Structure Diagram with Credits
  5. Communicating
  6. Description
  • Description
  • Learning Outcomes
  • ECTS Credit Load
  • Course's Contribution to Program
  • Learning Outcomes & Program Qualifications
Last Updated: 30/09/2026

Code - Course Title Course Type Laboratory + Practice ECTS
RHİ107 - Communicating II. SEMESTER 1 +1 2.0
Language of Instruction Türkçe
Course Type Area Elective Courses
Course Instructor(s) ÖĞR. GÖR. FEYZAN ŞENBAYRAM
Mode of Delivery Face to face education
Place of Delivery
Used Educational Platforms
Prerequisites There is no prerequisite or co-requisite for this course.
Courses Recomended
Recommended Resources Dökmen, Ü. (2008). İletişim Çatışmaları ve Empati. Sistem Yayıncılık. Cüceloğlu, D. (2013). İçimizdeki Çocuk. Remzi Kitapevi. Fiske, John (1996). İletişim Çalışmalarına Giriş. Çev.: Süleyman İrvan. Ankara: Ark Yayınevi.Oskay, Ünsal (2001). İletişimin ABC’si. İstanbul: Der Yayınları.Erdoğan, İrfan (2002). İletişimi Anlamak. Ankara: Erk Yayınları.Yüksel, Aysun (Edt.) (2007). İletişim Bilgisi. Eskişehir: Anadolu Üniversitesi Yayınları.
Work Placement There is no work placement for this course.
Aims of the Course

Weeks Learning Outcomes Topics Teaching Methods
Week - 1 The importance of communication in service sector
Week - 2 The concept of communication
Week - 3 Elements of communication process
Week - 4 Non-verbal communication
Week - 5 Mass communication
Week - 6 Organizational communication
Week - 7 Mid-term exam
Week - 8 Persuasive communication
Week - 9 Corporate communication
Week - 10 Conflicts and communication
Week - 11 Crisis communication
Week - 12 Groups and communication
Week - 13 Social media and communication-I
Week - 14 Final exam

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Assessment Method and Passing Requirements
Quamtity Percentage (%)
Toplam (%)

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