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Week - 1
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What is communication? What are effective communication techniques? |
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Week - 2
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What is the corporate image? How is it represented? |
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Week - 3
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The Importance and Basic Principles of Telephone Communication. |
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Week - 4
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Effective Listening and Comprehension Skills |
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Week - 5
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Midterm exam week |
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Week - 6
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Telephone Etiquette and Ethical Communication" |
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Week - 7
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Communication with Difficult People and Different Cultures |
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Week - 8
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Technology and Telephone Communication |
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Week - 9
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Stress Management and Self-Confidence |
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Week - 10
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Customer Feedback and Improvement |
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Week - 11
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Practicing telephone conversation scenarios through role-playing activities |
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Week - 12
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Self-Assessment and Development by Listening to Recordings |
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Week - 13
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General Review |
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Week - 14
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Final Exam |
Anadolu Info Package 
Turkish
English