Akademik Dersler - İçerik

Weeks	Topics
Week - 1	What is communication? What are effective communication techniques?
Week - 2	What is the corporate image? How is it represented?
Week - 3	The Importance and Basic Principles of Telephone Communication.
Week - 4	Effective Listening and Comprehension Skills
Week - 5	Midterm exam week
Week - 6	Telephone Etiquette and Ethical Communication"
Week - 7	Communication with Difficult People and Different Cultures
Week - 8	Technology and Telephone Communication
Week - 9	Stress Management and Self-Confidence
Week - 10	Customer Feedback and Improvement
Week - 11	Practicing telephone conversation scenarios through role-playing activities
Week - 12	Self-Assessment and Development by Listening to Recordings
Week - 13	General Review
Week - 14	Final Exam