| Catalog Content |
Learns effective communication techniques on the phone, Uses his voice effectively in telephone conversations, Listens effectively, Knows and applies basic telephone rules, Analyses the communication style of the other party during the interview and approaches appropriately, Manages and calms the stress of the other party during the interview, To be able to convey the message he/she wants to convey to the other party in a short, concise and organised manner, To be able to ask appropriate questions in order to understand the other party correctly, To be able to handle and solve complaints and problems effectively, To be able to cope with stress during the interview, |
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