Akademik Dersler - İçerik

Weeks	Topics
Week - 1	Introduction to the course, explaining the goals and objectives
Week - 2	Unit 1 – Communicating by Email: Effective communication by email Corporate and formal tone Key points in writing emails Vocabulary: subject line, greeting, closing, attachment Grammar: formal expressions, polite requests Grammar: Modals of necessity
Week - 3	Unit 2 – Taking a Message: Techniques for taking messages Recording messages by phone and in person Importance of delivering messages accurately Vocabulary: message, convey, call back, urgent Grammar: reported speech Extra Grammar: Used to-be used to-get used to
Week - 4	Unit 3 – Taking Reservations: Reservation procedures Recording customer information accurately Expressions used when taking reservations Vocabulary: reservation, date, number of guests, confirmation Grammar: present simple & modal verbs for requests (can, would)
Week - 5	Revision: Narrative tenses; Time expressions
Week - 6	Revision: present perfect vs simple past
Week - 7	Unit 4 – Changing a Reservation: Reasons and procedures for changing reservations Flexibility in responding to customer requests Vocabulary: change, cancel, reschedule, availability Grammar: conditional sentences (type 1)
Week - 8	Unit 5 – Problems with Reservations: Handling reservation problems Dealing with cancellations, double bookings, or missing information Vocabulary: problem, solution, delay, incorrect Grammar: problem-solving expressions and passive voice
Week - 9	Unit 6 – Difficult Customers: Handling difficult customers Strategies and communication techniques Professional behavior in stressful situations Vocabulary: complaint, dissatisfaction, patience, solution Grammar: indirect speech & modal verbs for advice (should, ought to)
Week - 10	Writing: Pronouns
Week - 11	Reading: Referring Expressions Reading: Guessing Meaning
Week - 12	Writing: Opinion paragraph
Week - 13	Writing: Opinion paragraph
Week - 14	REVISION