|
Week - 1
|
The goal of customer relationship course and basic sources about the course. |
|
Week - 2
|
Development of customer relationship |
|
Week - 3
|
Customer relationship concept and features |
|
Week - 4
|
New dimensions in customer relationship |
|
Week - 5
|
Creating customer value |
|
Week - 6
|
Use of technology in customer relations |
|
Week - 7
|
Comminication with customers |
|
Week - 8
|
Customer Services |
|
Week - 9
|
Gaining Customer |
|
Week - 10
|
Keeping Customer |
|
Week - 11
|
Target groups in customer relations |
|
Week - 12
|
Quality of service |
|
Week - 13
|
Organization culture |
|
Week - 14
|
Barriers in cultural changes |
Anadolu Info Package 
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