Akademik Dersler - İçerik

Can communicate in the accommodation sector.
Can speak to guests who stay in the hotel on the phone.
Can communicate with guests in different parts of a hotel.
Listen to the complaints of guests and can explain as necessary.
Can use different kind sentence structures that can be used by staffs who work different departments of a hotel.
Can give some information to guests about rooms and hotel.
Can speak to guests while welcoming as necessary.
Make a reservation on behalf of a guest.
Can cancel a reservation.
Can communicate in the food and beverage sector as necessary.
Can explain restaurant, cafe and bar.
Can order food and beverage in the restaurant, cafe or bar.
Can give some information to guests about the variety of food and beverage.
Can give some information about a touristic place.
Can give some information to guests about local places.
Can give directions to guests.
Can communicate in emergencies that can occur in hotels, restaurants, cafes or bars.