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LO-1
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At the end of this course the student;
• Will be able to explain the core concepts of operation management
• Will be able to discuss applications of operation management in tourism enterprises
• Will be able to solve problems in enterprises using problems solving techniques and tools. |
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LO-2
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By the end of this course, the student will be able to explain the fundamentals of productivity measurement in the service industry and describe the measurement methods.
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LO-3
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By the end of this course, the student will be able to explain the principles of material requirements planning and demand management, and will have the knowledge to perform material requirements planning in a business.
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LO-4
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By the end of this course, the student will be able to explain the basic principles of inventory management and logistics in service businesses.
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LO-5
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By the end of this course, the student will be able to explain the fundamental principles of supply chain management and logistics in service businesses. |
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LO-6
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By the end of this course, the student will be able to explain the basic principles of service planning and design |
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LO-7
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By the end of this course, the student will be able to explain the basic principles of staff scheduling in service businesses. |
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LO-8
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By the end of this course, the student will be able to explain the basic principles of Capacity Planning in service businesses. |
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LO-9
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By the end of this lesson, the student will be able to explain the basic rules regarding facility layout. |
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LO-10
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By the end of this course, the student will be able to explain the fundamental principles related to quality costs and statistical process control in service businesses. |
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LO-11
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By the end of this course, the student will be able to explain the basic principles of business process modeling.
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