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About the Programme Academic Staff Program Qualifications Lessons Matrix of Course & Program Qualifications Turkish Qualifications Framework (TQF) TQF & Program Qualifications
  1. Graduate School
  2. Department of Tourism Management
  3. Master of Arts (MA) in Tourism Management
  4. Course Structure Diagram with Credits
  5. Operation Management in Service Industry
  6. Description
  • Description
  • Learning Outcomes
  • ECTS Credit Load
  • Course's Contribution to Program
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Last Updated: 30/09/2026

Code - Course Title Course Type Laboratory + Practice ECTS
TRZ551 - Operation Management in Service Industry II. SEMESTER 3 +0 6.0
Language of Instruction Türkçe
Course Type Elective Courses
Course Instructor(s) DOÇ. DR. MUNE MOĞOL SEVER
Mode of Delivery face to face
Place of Delivery
Used Educational Platforms
Prerequisites -
Courses Recomended -
Recommended Resources • Heizer,J. ve Render, B. (2016). Principles of Operation Management• Nahmias, S. (2009). Production and operation analysis. • Johnston, R. (2009). Cases in operation management
Work Placement -
Aims of the Course

Weeks Learning Outcomes Topics Teaching Methods
Week - 1 Operation management in service industry
Week - 2 Productivity measurement in service industry
Week - 3 Material requirement planning and demand management
Week - 4 Stock management in service enterprises
Week - 5 Supply chain management and logistic in service enterprises
Week - 6 Service planning and design
Week - 7 Personnel scheduling
Week - 8 Capacity planning in service industry
Week - 9 Facility location
Week - 10 Quality management and statistical process control in service industry
Week - 11 Business Process Modelling
Week - 12 Case studies in service enterprises
Week - 13 Special subjects
Week - 14 Case studies in tourism enterprises

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Assessment Method and Passing Requirements
Quamtity Percentage (%)
Toplam (%)

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