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LO-1
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Defines the concepts of service and hospitality enterprises. |
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LO-2
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Distinguishes the importance of quality in hospitality services. |
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LO-3
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Explains the concept of total quality management and its principles. |
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LO-4
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Explains the connection between quality, customer relations, and productivity in accommodation enterprises. |
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LO-5
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Explains quality assurance systems and electronic service quality. |