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About the Programme Academic Staff Program Qualifications Lessons Matrix of Course & Program Qualifications Turkish Qualifications Framework (TQF) TQF & Program Qualifications
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  • Description
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Last Updated: 06/10/2026

Code - Course Title Course Type Laboratory + Practice ECTS
TKY302U - II. SEMESTER 0 +0 5.0
Language of Instruction Türkçe
Course Type Elective Courses
Course Instructor(s) Asst. Prof. İnci Oya COŞKUN
Mode of Delivery Distance Education
Place of Delivery
Used Educational Platforms
Prerequisites There is no prerequisite or co-requisite for this course.
Courses Recomended There is no recommended optional programme component for this course.
Recommended Resources E-learning portal
Work Placement N/A
Aims of the Course

Weeks Learning Outcomes Topics Teaching Methods
Week - 1 Introduction to Accommodation Services
Week - 2 Quality in Accommodation Services
Week - 3 Total Quality Management and Hospitality Services
Week - 4 The Principles of Total Quality Management
Week - 5 Quality Improvement in Hospitality Services
Week - 6 Traditional and New Tools of Quality Improvement
Week - 7 Midterm Exam
Week - 8 Quality and Customer Relationship in Hospitality Services
Week - 9 The Relationship Between Quality and Productivity in Accommodation Services
Week - 10 Quality Management and Assurance Systems
Week - 11 Quality Assurance Systems in Hospitality Management
Week - 12 Electronic Service Quality
Week - 13 Innovation in Hospitality Management
Week - 14 Final Exam

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Assessment Method and Passing Requirements
Quamtity Percentage (%)
1.Midterm Exam 1 30
Final Exam 1 70
Toplam (%) 100

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