| Catalog Content |
Front Office in Hospitality Businesses: Organizational structure of front office, Responsibilities; Human Resources in Front Office: Recruitment, Orientation, Training, Motivation; Front Office Tasks: Reservation, Reception, Front desk, Concierge, Communication; Pricing in Front Office; Sales and Reservation in Front Office; Guest Cycle and Guest Accounts: Guest cycle, Registration, Accommodation services, Guest accounts, Check-out; Yield Management in Front Office: Market segmentation, Pricing, Information systems, Overbooking, Risks; Evaluating Front Office Operations and Reporting. |
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