Akademik Dersler - Tanıtım

Last Updated: 02/03/2026

Code - Course Title	Compulsory/Elective	Laboratory + Practice	ECTS
TRZ293 - Hospitality Management	III. SEMESTER	3 +0	3.0

Language of Instruction	Türkçe
Course Type	Required Courses
Course Instructor(s)	DOÇ. DR. ARZU TOKER
Mode of Delivery	Face to face
Place of Delivery
Used Educational Platforms
Prerequisites	There is no prerequisites and co-requisites.
Courses Recomended	Introduction to Business
Recommended Resources	Akoğlan Kozak, M. (2012). Otel İşletmelerinde Yönetim - Fonksiyonel Yaklaşım. Ankara: Detay Yayıncılık.Emir, O. (Ed.) (2021). Konaklama İşletmeciliği. Eskişehir: Anadolu Üniversitesi YayınlarıGünaydın, Y. (Ed.) (2022). Resort Otel İşletmeciliği. Ankara: Detay Yayıncılık
Work Placement	There is none.
Aims of the Course

Weeks	Learning Outcomes	Topics	Teaching Methods
Week - 1		History of hospitality, evolution of the hotel industry
Week - 2		Classification of hospitality businesses Qualifications of hospitality organisations personnel
Week - 3		Management and Organization in Hospitality Businesses I
Week - 4		Management and organization in hospitality businesses II
Week - 5		Rooms division management in hospitality business
Week - 6		Sales and revenue management in hospitality business
Week - 7		Human resources management in hospitality business
Week - 8		Mid-term
Week - 9		Marketing in hospitality business
Week - 10		Customer relationship management in hospitality business
Week - 11		Sustainability management in hospitality business
Week - 12		Technology management in hospitality business
Week - 13		Support services management in hospitality businesses
Week - 14		Field trip

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Assessment Method and Passing Requirements
	Quamtity	Percentage (%)
1.Midterm Exam	1	40
Final Exam	1	60
Toplam (%)		100