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About the Programme Academic Staff Program Qualifications Lessons Matrix of Course & Program Qualifications Turkish Qualifications Framework (TQF) TQF & Program Qualifications
  1. Faculty of Tourism
  2. Department of Tourism Management
  3. Course Structure Diagram with Credits
  4. Rooms Division Management
  5. Description
  • Description
  • Learning Outcomes
  • ECTS Credit Load
  • Course's Contribution to Program
  • Learning Outcomes & Program Qualifications
Last Updated: 21/11/2025

Code - Course Title Compulsory/Elective Laboratory + Practice ECTS
TRZ820 - Rooms Division Management VI. SEMESTER 2 +2 4.0
Language of Instruction Türkçe
Course Type Required Courses
Course Instructor(s) DOÇ. DR. BARIŞ ÇIVAK
Mode of Delivery Face to face
Place of Delivery
Used Educational Platforms
Prerequisites There is no prerequisites and co-requisites.
Courses Recomended There is no prerequisites and co-requisites.
Recommended Resources 1. Emeksiz, M., & Yolal, M. (2007). Konaklama işletmelerinde önbüro yönetimi: getiri yönetimi-odalar yönetimi-bilgi teknolojileri-talep, kapasite ve fiyat boyutlarıyla. Detay Yayıncılık.2. Kurgun, H. (2007). Konaklama İşletmelerinde Odalar Bölümü Yönetimi: Modern Yönetim Yaklaşımları ve Gelir Yönetimi. Ankara: Detay Yayıncılık.3. Sökmen, A. (2014). Konaklama İşletmeleri İçin Micros-Fidelio Opera Ön Büro Yönetimi. Ankara: Detay Yayıncılık.
Work Placement There is none.
Aims of the Course

Weeks Learning Outcomes Topics Teaching Methods
Week - 1 The Rooms Division and Its Place in the Business
Week - 2 Organization of the Rooms Division: Personnel, Duties and Responsibilities
Week - 3 Front Office Operations: Reservation, Reception, Front Cashier and Switchboard Operations
Week - 4 Guest Check-in, Accommodation and Check-out Procedures
Week - 5 Housekeeping Operations: Planning, Organizing, Directing and Controlling
Week - 6 Safety, Hygiene and Tools Used: Personal care, hygiene and sanitation
Week - 7 Mid-term
Week - 8 Introduction to Hotel Management Systems
Week - 9 Hotel Management System - Opera: Profile Operations, Reservation Operations, Waiting List and Group Operation
Week - 10 Opera - Check-in Procedures: Walk-in Reservation, Cancellation of Check-in, Room Change, Room Asssign
Week - 11 Opera - Cashier Operations: Invoice Transactions, Payment Transactions, Cashier Functions
Week - 12 Opera - Housekeeping Management: Queue Rooms, Room Disputes, Out of Order/Service
Week - 13 Opera - Reports and Night Audit
Week - 14 Final Exam

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Assessment Method and Passing Requirements
Quamtity Percentage (%)
Toplam (%)

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