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About the Programme Academic Staff Program Qualifications Lessons Matrix of Course & Program Qualifications Turkish Qualifications Framework (TQF) TQF & Program Qualifications
  1. Faculty of Tourism
  2. Department of Tourism Management
  3. Course Structure Diagram with Credits
  4. Rooms Division Management
  5. Description
  • Description
  • Learning Outcomes
  • ECTS Credit Load
  • Course's Contribution to Program
  • Learning Outcomes & Program Qualifications
Last Updated: 30/09/2026

Code - Course Title Course Type Laboratory + Practice ECTS
TRZ820 - Rooms Division Management VI. SEMESTER 2 +2 4.0
Language of Instruction Türkçe
Course Type Required Courses
Course Instructor(s)
Mode of Delivery Face to face
Place of Delivery
Used Educational Platforms
Prerequisites There is no prerequisites and co-requisites.
Courses Recomended There is no prerequisites and co-requisites.
Recommended Resources 1. Emeksiz, M., & Yolal, M. (2007). Konaklama işletmelerinde önbüro yönetimi: getiri yönetimi-odalar yönetimi-bilgi teknolojileri-talep, kapasite ve fiyat boyutlarıyla. Detay Yayıncılık.2. Kurgun, H. (2007). Konaklama İşletmelerinde Odalar Bölümü Yönetimi: Modern Yönetim Yaklaşımları ve Gelir Yönetimi. Ankara: Detay Yayıncılık.3. Sökmen, A. (2014). Konaklama İşletmeleri İçin Micros-Fidelio Opera Ön Büro Yönetimi. Ankara: Detay Yayıncılık.
Work Placement Tere is none.
Aims of the Course

Weeks Learning Outcomes Topics Teaching Methods
Week - 1 The Rooms Division and Its Place in the Business
Week - 2 Organization of the Rooms Division: Personnel, Duties and Responsibilities
Week - 3 Front Office Operations: Reservation, Reception, Front Cashier and Switchboard Operations
Week - 4 Guest Check-in, Accommodation and Check-out Procedures
Week - 5 Housekeeping Operations: Planning, Organizing, Directing and Controlling
Week - 6 Safety, Hygiene and Tools Used: Personal care, hygiene and sanitation
Week - 7 Mid-term
Week - 8 Mid-term
Week - 9 Hotel Management System - Opera: Profile Operations, Reservation Operations, Waiting List and Group Operation
Week - 10 Opera - Check-in Procedures: Walk-in Reservation, Cancellation of Check-in, Room Change, Room Asssign
Week - 11 Opera - Cashier Operations: Invoice Transactions, Payment Transactions, Cashier Functions
Week - 12 Opera - Housekeeping Management: Queue Rooms, Room Disputes, Out of Order/Service
Week - 13 Opera - Reports and Night Audit
Week - 14 Final Exam

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Assessment Method and Passing Requirements
Quamtity Percentage (%)
Toplam (%)

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