Akademik Dersler - Tanıtım

Last Updated: 02/10/2026

Code - Course Title	Course Type	Laboratory + Practice	ECTS
TRZ118 - Front Office Management	II. SEMESTER	2 +1	4.0

Language of Instruction	Türkçe
Course Type	Required Courses
Course Instructor(s)	ÖĞR. GÖR. ARZU KONUK
Mode of Delivery	face to face
Place of Delivery	On Campus
Used Educational Platforms	Face-to-face
Prerequisites	There is no prerequisite or co-requisite for this course.
Courses Recomended	Front Office Applications
Recommended Resources	Emeksiz, M., Yolal, M. (2005). Konaklama İşletmelerinde Önbüro Yönetimi, Ankara: Detay YAyıncılık
Work Placement	Not Applicable
Aims of the Course	To train qualified personnel capable of working in the front offices of accommodation establishments.

Weeks	Learning Outcomes	Topics	Teaching Methods
Week - 1		Front Office in Hospitality businesses
Week - 2		management in general
Week - 3		Front Office terminology I
Week - 4		Relationship of the front office with other departments and communication
Week - 5		Systems used in the front office
Week - 6		Reservation
Week - 7		Front Office Management Functions I
Week - 8		front office management functions II
Week - 9		form used at the front office I
Week - 10		Forms used at the front office II
Week - 11		Forms used in the front office III
Week - 12		Accomodation Process
Week - 13		Accomodation Process 2
Week - 14		Auditing the Front Office Operations

Quality Education Gender Equality Reducing Inequalities Partnerships for Purposes

Economics, Finance and Management

Multiple Choice Test

Assessment Method and Passing Requirements
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