Akademik Dersler - Tanıtım

Last Updated: 08/10/2026

Code - Course Title	Course Type	Laboratory + Practice	ECTS
TRZ810 - Front Office Applications	III. SEMESTER	2 +2	4.0

Language of Instruction	Türkçe
Course Type	Area Elective Courses
Course Instructor(s)	DR. ÖĞR. ÜYESİ ERDEM KORKMAZ
Mode of Delivery	Face to face
Place of Delivery
Used Educational Platforms
Prerequisites	There is no prerequisite or co-requisite for this course.
Courses Recomended	There is no recommended optional programme component for this course.
Recommended Resources	Emeksiz, M., Yolal, M. (2005). Konaklama İşletmelerinde Önbüro Yönetimi, Ankara: Detay YAyıncılık
Work Placement	Not Applicable
Aims of the Course

Weeks	Learning Outcomes	Topics	Teaching Methods
Week - 1		The Function and Importance of Front Office in Hotels
Week - 2		Front Office Operations, Basics and Applications: Reservation
Week - 3		Front Office Operations, Basics and Applications: Reception
Week - 4		Front Office Operations, Basics and Applications: Information
Week - 5		Front Office Operations, Basics and Applications: Cashiering
Week - 6		Front Office Operations, Basics and Applications: Night Audit;
Week - 7		Check-In
Week - 8		Check-Out
Week - 9		Customer Services: Customer relations;
Week - 10		Front Office Reports
Week - 11		Front Office Equipment;
Week - 12		Front Office Workshifts: Daytime shift, Evening shift,
Week - 13		Front Office Workshifts: Night shift;
Week - 14		Front Office Applications: Cases in Front Office, Front Office applications in hotels.

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Assessment Method and Passing Requirements
	Quamtity	Percentage (%)
1.Midterm Exam	1	40
Final Exam	1	60
Toplam (%)		100