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About the Programme Academic Staff Program Qualifications Lessons Matrix of Course & Program Qualifications Turkish Qualifications Framework (TQF) TQF & Program Qualifications
  1. Graduate School
  2. Department of Business Administration
  3. Non-Thesis MBA
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  6. Quality Management
  7. Description
  • Description
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Last Updated: 30/09/2026

Code - Course Title Course Type Laboratory + Practice ECTS
İŞL598 - Quality Management II. SEMESTER 3 +0 6.0
Language of Instruction Türkçe
Course Type Elective Courses
Course Instructor(s) PROF. DR. NURAY TOKGÖZ
Mode of Delivery Face to face
Place of Delivery
Used Educational Platforms
Prerequisites NA
Courses Recomended Strategic Management
Recommended Resources Kavrakoğlu, İ. (2000). Toplam Kalite Yönetimi. İstanbul: Kampüs A. Ş. YayınlarıImai, M. (2014). Gemba Kaizen (Çev.: Oygur Yamak), Ankara: Nobel Akademik Yayıncılık Ltd. Şti.Çetin, C. (2013). Toplam Kalite Yönetimi, İstanbul: Beta Yayınevi.Şimşek, H. (2013). Toplam Kalite Yönetimi Kuram İlkeler Uygulamalar, Ankara: Seçkin Yayıncılık.
Work Placement NA
Aims of the Course

Weeks Learning Outcomes Topics Teaching Methods
Week - 1 Quality Management and Related Concepts
Week - 2 The Vanguards of Quality
Week - 3 The Components of Quality Management
Week - 4 The Tools of Quality Management
Week - 5 Models of Quality Management
Week - 6 Scientific Researchs: Quality management and competitive advantage
Week - 7 Scientific Research: Using quality tools and obtaining organizational performance
Week - 8 Scientific researchs: Culture, quality management and organizational perfomance
Week - 9 Quality Standards in Manufacturing Sector
Week - 10 Quality Standards in Service Sector
Week - 11 Special Subject: Quality in Hospital Management
Week - 12 Special Subject: Quality in Aviation Companies
Week - 13 Special Subject: Quality in Otomotive Industry
Week - 14 Special Subject: Quality in Higher Education

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Assessment Method and Passing Requirements
Quamtity Percentage (%)
Toplam (%)

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