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Week - 1 |
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Week - 2 |
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Week - 3 |
Customer and Consumer |
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Week - 4 |
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Week - 5 |
Inner Customer Satisfaction |
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Week - 6 |
Customer Relationship Management |
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Week - 7 |
Communication With Customer and Dimensions |
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Week - 8 |
Customer Loyalty and Quality |
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Week - 9 |
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Week - 10 |
CRM Practices |
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Week - 11 |
Case Study 1: Private Sector |
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Week - 12 |
Case Study 2: Public Sector |
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Week - 13 |
Problems in CRM and Solutions |
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Week - 14 |
Case Study 3: Cases from sikayetimvar.com |
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