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Week - 1 |
The goal of customer relationship course and basic sources about the course. |
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Week - 2 |
Development of customer relationship |
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Week - 3 |
Customer relationships concept and features |
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Week - 4 |
New dimensions in customer relationship |
|
Week - 5 |
Creating customer value |
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Week - 6 |
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Week - 7 |
Comminication with customers |
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Week - 8 |
Customer Services |
|
Week - 9 |
Gaining Customer |
|
Week - 10 |
Keeping Customer |
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Week - 11 |
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Week - 12 |
Customer Services |
|
Week - 13 |
1.Hafta Organization culture |
|
Week - 14 |
Barriers in cultural changes |
Anadolu Info Package 
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