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Week - 1 |
History of hospitality, evolution of the hotel industry |
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Week - 2 |
Classification of hospitality businesses
Qualifications of hospitality organisations personnel |
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Week - 3 |
Management and Organization in Hospitality Businesses I |
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Week - 4 |
Management and organization in hospitality businesses II |
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Week - 5 |
Rooms division management in hospitality business |
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Week - 6 |
Sales and revenue management in hospitality business |
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Week - 7 |
Human resources management in hospitality business |
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Week - 8 |
Mid-term |
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Week - 9 |
Marketing in hospitality business |
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Week - 10 |
Customer relationship management in hospitality business |
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Week - 11 |
Sustainability management in hospitality business |
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Week - 12 |
Technology management in hospitality business |
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Week - 13 |
Support services management in hospitality businesses |
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Week - 14 |
Field trip |