Akademik Dersler - İçerik

Weeks	Topics
Week - 1	Concept of quality
Week - 2	Service quality and models
Week - 3	Service quality and models
Week - 4	The concept of public service and quality in public services
Week - 5	The concept of public service and quality in public services
Week - 6	Local governments and service quality in local governments
Week - 7	Midterm
Week - 8	Local governments and service quality in local governments
Week - 9	Methods for determining perception in service quality
Week - 10	Methods for determining perception in service quality
Week - 11	Methods for determining perception in service quality
Week - 12	Evaluation of studies on service quality
Week - 13	Evaluation of studies on service quality
Week - 14	Final exam