Akademik Dersler - İçerik

Weeks	Topics
Week - 1	İntroduction to the course
Week - 2	English required for Front Office Agents
Week - 3	Types of rooms, Information Forms, Registration Form
Week - 4	Tools Used in Housekeeping
Week - 5	Hotel Services, Complaints in Tourism and the ways to deal with them.
Week - 6	English in Housekeeping Services
Week - 7	Types of Rooms. Parts of a Hotel.
Week - 8	Terms used in Room Cleaning
Week - 9	Customer Letters
Week - 10	Key Words in Food and Beverage Departments
Week - 11	Types of Foods and Menus
Week - 12	Service Styles
Week - 13	Wrtiting CV's and Application Letters
Week - 14	Wrtiting CV's and Application Letters