|
Week - 1
|
Concept of Process |
|
Week - 2
|
The Importance of Process Management and Process Documentation |
|
Week - 3
|
Process Improvement |
|
Week - 4
|
Productivity Management |
|
Week - 5
|
Performance Management |
|
Week - 6
|
Business Analysis and Business Processes |
|
Week - 7
|
Tools Used in Process Evaluation and Solution |
|
Week - 8
|
Midterm Exam |
|
Week - 9
|
Process Management in the Front Office |
|
Week - 10
|
Process Management in Housekeeping |
|
Week - 11
|
Process Management in Restaurants |
|
Week - 12
|
Process Management in Travel Agencies |
|
Week - 13
|
Process Management in Airports |
|
Week - 14
|
Process Management in Cruise Ships and Ports |
Anadolu Info Package 
Turkish
English