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About the Programme Academic Staff Program Qualifications Lessons Matrix of Course & Program Qualifications Turkish Qualifications Framework (TQF) TQF & Program Qualifications
  1. Faculty of Tourism
  2. Department of Tourism Management
  3. Course Structure Diagram with Credits
  4. Process Management in Tourism
  5. Description
  • Description
  • Learning Outcomes
  • ECTS Credit Load
  • Course's Contribution to Program
  • Learning Outcomes & Program Qualifications
Last Updated: 02/03/2026

Code - Course Title Compulsory/Elective Laboratory + Practice ECTS
TRZ326 - Process Management in Tourism VI. SEMESTER 3 +0 4.0
Language of Instruction Türkçe
Course Type Area Elective Courses
Course Instructor(s) ARAŞ. GÖR. DR. FUAT ÇİFTÇİ
Mode of Delivery Face to Face
Place of Delivery
Used Educational Platforms
Prerequisites There is no prerequisite or co-requisite for this course.
Courses Recomended There is no recommended optional programme component for this course.
Recommended Resources Emir, O. & Turan, D. (2021). Turizm ve Güvenlik. Eskişehir: Anadolu Üniversitesi Yayınları
Work Placement Not Applicable
Aims of the Course

Weeks Learning Outcomes Topics Teaching Methods
Week - 1 Concept of Process
Week - 2 The Importance of Process Management and Process Documentation
Week - 3 Process Improvement
Week - 4 Productivity Management
Week - 5 Performance Management
Week - 6 Business Analysis and Business Processes
Week - 7 Tools Used in Process Evaluation and Solution
Week - 8 Midterm Exam
Week - 9 Process Management in the Front Office
Week - 10 Process Management in Housekeeping
Week - 11 Process Management in Restaurants
Week - 12 Process Management in Travel Agencies
Week - 13 Process Management in Airports
Week - 14 Process Management in Cruise Ships and Ports

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Assessment Method and Passing Requirements
Quamtity Percentage (%)
Toplam (%)

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