Anadolu Info Package Anadolu Info Package
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  • TR
About the Programme Academic Staff Program Qualifications Lessons Matrix of Course & Program Qualifications Turkish Qualifications Framework (TQF) TQF & Program Qualifications
  2. Course Structure Diagram with Credits
  3. Call Center Management I
  4. Learning Outcomes
  • Description
  • Learning Outcomes
  • ECTS Credit Load
  • Course's Contribution to Program
  • Learning Outcomes & Program Qualifications
Last Updated: 09/12/2022
# Learning Outcome
LO-1 Will be able to explain the development of the call center concept and its unique terminology.
LO-2 Explain the development of the Turkish call center industry.
LO-3 Compares the use of insource and outsource in the call center.
LO-4 Explain the call centers management processes.
LO-5 Refers to the call center environment.

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