| Matrix of Course& Program Qualifications

0: Does not support

1: Low-level support

2: Mid-level support

3: Top level support

Key Learning Outcomes	1	2	3	4	5	6	7	8	9	10	11
German I	0	0	0	0	0	0	3	0	0	0	0
German II	0	0	0	0	0	0	3	0	0	0	0
Basic Information Technologies

Call Center Management I	3	3	3	3	3	2	0	0	2	3	1
Call Center Management II	3	2	2	3	3	1	0	0	1	2	1
Meeting and Presentation Techniques
Conflict and Stress Management I	2	3	3	3	1	3	0	0	2	3	1
Conflict and Stress Management II	2	3	3	2	2	3	0	0	2	2	1
Service in the Call Center	3	3	3	3	3	2	0	0	2	2	1
Motivation in Business and Life
Sales Management and Telephones Sales	2	2	3	3	2	3	0	0	2	2	1
Customer Relations Management in a Call Center	3	3	2	2	3	2	0	1	2	2	2
French I	0	0	0	0	0	0	3	0	0	0	0
French II	0	0	0	0	0	0	3	0	0	0	0
Public Relations
Interpersonal Communication	1	2	3	3	2	3	0	0	2	2	2
New Communication Technologies	3	2	3	2	3	1	0	3	2	2	1
English I	0	0	0	0	0	0	3	0	0	0	0
English II	0	0	0	0	0	0	3	0	0	0	0
Strategic Management
Principles of Business Administration
General Mathematics
Consumer Behaviour
Principles of Atatürk and the History of Turkish Revolution I
Principles of Atatürk and the History of Turkish Revolution II
Turkish Language I
Turkish Language II