Anadolu Info Package Anadolu Info Package
  • Info on the Institution
  • Info on Degree Programmes
  • Info for Students
  • TR
About the Programme Program Qualifications Lessons Matrix of Course & Program Qualifications Turkish Qualifications Framework (TQF) TQF & Program Qualifications
  1. Open Education Faculty
  2. Call Center Services
  3. Matrix of Course & Program Qualifications

0: Does not support
1: Low-level support
2: Mid-level support
3: Top level support
Courses Program Qualifications
PY1 PY2 PY3 PY4 PY5 PY6 PY7 PY8 PY9 PY10 PY11
ALM101U-German I00000030000
ALM102U-German II00000030000
BİL111U-Basic Information Technologies
BİL112U-Technologies for the Digital Society
BYA106U-
BYA202U-
BYA204U-
BYA208U-
ÇMH101U-Call Center Management I33333200231
ÇMH102U-Call Center Management II32233100121
ÇMH104U-Meeting and Presentation Techniques
ÇMH201U-Conflict and Stress Management I23331300231
ÇMH202U-Conflict and Stress Management II23322300221
ÇMH203U-Service in the Call Center33333200221
ÇMH204U-Motivation in Business and Life
ÇMH206U-Sales Management and Telephones Sales22332300221
ÇMH208U-Customer Relations Management in a Call Center33223201222
FOT101U-
FRA101U-French I00000030000
FRA102U-French II00000030000
HİT102U-
HİT104U-
HİT201U-
HİT203U-
HİT204U-
HİT210U-
İLT101U-Interpersonal Communication12332300222
İLT102U-New Communication Technologies32323103221
İLT107U-Communication
İLT112U-
İLT202U-
İLT203U-Yok
İLT206U-Digital Communications and New Media
İLT211U-
İNG101U-English I00000030000
İNG102U-English II00000030000
İŞL103U-Strategic Management
İŞL105U-Principles of Business Administration
MAT103U-General Mathematics
MEİ103U-
PZL209U-Consumer Behaviour
SMY102U-
SMY105U-
SMY107U-
SMY206U-
SMY209U-
TAR201U-Principles of Atatürk and the History of Turkish Revolution I
TAR202U-Principles of Atatürk and the History of Turkish Revolution II
TÜR201U-Turkish Language I
TÜR202U-Turkish Language II

Info on the Institution

  • Name and Adress
  • Academic Calendar
  • Academic Authorities
  • General Description
  • List of Programmes Offered
  • General Admission Requirements
  • Recognition of Prior Learning
  • Registration Procedures
  • ECTS Credit Allocation
  • Academic Guidance

Info on Degree Programmes

  • Doctorate Degree / Proficieny in Arts
  • Master's Degree
  • Bachelor's Degree
  • Associate Degree
  • Open&Distance Education

Info for Students

  • Cost of living
  • Accommodation
  • Meals
  • Medical Facilities
  • Facilities for Special Needs Students
  • Insurance
  • Financial Support for Students
  • Student Affairs Office

Info for Students

  • Learning Facilities
  • International Programmes
  • Practical Information for Mobile Students
  • Language courses
  • Internships
  • Sports and Leisure Facilities
  • Student Clubs