Anadolu Info Package Anadolu Info Package
  • Info on the Institution
  • Info on Degree Programmes
  • Info for Students
  • TR
About the Programme Program Qualifications Lessons Matrix of Course & Program Qualifications Turkish Qualifications Framework (TQF) TQF & Program Qualifications
  1. Open Education Faculty
  2. Call Center Services
  3. Lessons

I. SEMESTER Katalog PDF İndir

CodeCourse TitleCourse TypeECTS
BİL111U Basic Information Technologies Required Courses3.0
ÇMH101U Call Center Management I Required Courses6.0
İLT101U Interpersonal Communication Required Courses6.0
İŞL105U Principles of Business Administration Required Courses6.0
MAT103U General Mathematics Required Courses6.0
Foreign Language Courses3.0

II. SEMESTER

CodeCourse TitleCourse TypeECTS
ÇMH102U Call Center Management II Required Courses6.0
ÇMH104U Meeting and Presentation Techniques Required Courses6.0
HİT102U Required Courses5.0
BİL112U Technologies for the Digital Society Elective Courses5.0
İLT102U New Communication Technologies Elective Courses5.0
Foreign Language Courses3.0

III. SEMESTER

CodeCourse TitleCourse TypeECTS
ÇMH201U Conflict and Stress Management I Required Courses7.0
ÇMH203U Service in the Call Center Required Courses7.0
TAR201U Principles of Atatürk and the History of Turkish Revolution I Required Courses3.0
TÜR201U Turkish Language I Required Courses3.0
İLT203U Yok Elective Courses5.0
İŞL103U Strategic Management Elective Courses5.0
PZL209U Consumer Behaviour Elective Courses5.0

IV. SEMESTER

CodeCourse TitleCourse TypeECTS
ÇMH202U Conflict and Stress Management II Required Courses7.0
ÇMH208U Customer Relations Management in a Call Center Required Courses7.0
TAR202U Principles of Atatürk and the History of Turkish Revolution II Required Courses3.0
TÜR202U Turkish Language II Required Courses3.0
ÇMH204U Motivation in Business and Life Elective Courses5.0
ÇMH206U Sales Management and Telephones Sales Elective Courses5.0
İLT206U Digital Communications and New Media Elective Courses5.0

Foreign Language Courses

CodeCourse TitleCourse TypeECTS
ALM101U German I (ALM) Foreign Language Courses3.0
FRA101U French I (FRA) Foreign Language Courses3.0
İNG101U English I (ENG) Foreign Language Courses3.0
ALM102U German II (ALM) Foreign Language Courses3.0
FRA102U French II (FRA) Foreign Language Courses3.0
İNG102U English II (ENG) Foreign Language Courses3.0

Elective Courses

CodeCourse TitleCourse TypeECTS
BYA106U Elective Courses5.0
BYA202U Elective Courses5.0
BYA204U Elective Courses5.0
BYA208U Elective Courses5.0
FOT101U Elective Courses5.0
HİT104U Elective Courses5.0
HİT201U Elective Courses5.0
HİT203U Elective Courses5.0
HİT204U Elective Courses5.0
HİT210U Elective Courses5.0
İLT107U Communication Elective Courses5.0
İLT112U Elective Courses5.0
İLT202U Elective Courses5.0
İLT211U Elective Courses5.0
MEİ103U Elective Courses5.0
SMY102U Elective Courses5.0
SMY105U Elective Courses5.0
SMY107U Elective Courses5.0
SMY206U Elective Courses5.0
SMY209U Elective Courses5.0

Info on the Institution

  • Name and Adress
  • Academic Calendar
  • Academic Authorities
  • General Description
  • List of Programmes Offered
  • General Admission Requirements
  • Recognition of Prior Learning
  • Registration Procedures
  • ECTS Credit Allocation
  • Academic Guidance

Info on Degree Programmes

  • Doctorate Degree / Proficieny in Arts
  • Master's Degree
  • Bachelor's Degree
  • Associate Degree
  • Open&Distance Education

Info for Students

  • Cost of living
  • Accommodation
  • Meals
  • Medical Facilities
  • Facilities for Special Needs Students
  • Insurance
  • Financial Support for Students
  • Student Affairs Office

Info for Students

  • Learning Facilities
  • International Programmes
  • Practical Information for Mobile Students
  • Language courses
  • Internships
  • Sports and Leisure Facilities
  • Student Clubs