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1
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to have the basic knowledge about the Call Center Services, |
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2
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to have analytical thinking and decision making skills in problematic situations of Call Center Services field, |
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3
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to have effective communication and persuasion skills, |
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4
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to put into practice their knowledge about the Call Center Services, |
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5
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to have the knowledge about basic technology and work processes, |
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6
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to remain calm and cool-headed in stressful situations, |
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7
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to have foreign language skills at CEF A2 level (which is enough to follow the latest developments in the field and to communicate with the colleagues), |
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8
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to use information and communication technologies and computer software, at least at the Basic Level of European Computer Driving License, |
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9
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to show that they developed awareness of lifelong learning, |
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10
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to fulfill assigned duties and responsibilities, |
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11
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to be conscious about the universality of social rights, social justice, environment protection with quality and cultural values, and occupational health and safety. |
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