|
1 |
to have the basic knowledge about the Call Center Services, |
|
2 |
to have analytical thinking and decision making skills in problematic situations of Call Center Services field, |
|
3 |
to have effective communication and persuasion skills, |
|
4 |
to put into practice their knowledge about the Call Center Services, |
|
5 |
to have the knowledge about basic technology and work processes, |
|
6 |
to remain calm and cool-headed in stressful situations, |
|
7 |
to have foreign language skills at CEF A2 level (which is enough to follow the latest developments in the field and to communicate with the colleagues), |
|
8 |
to use information and communication technologies and computer software, at least at the Basic Level of European Computer Driving License, |
|
9 |
to show that they developed awareness of lifelong learning, |
|
10 |
to fulfill assigned duties and responsibilities, |
|
11 |
to be conscious about the universality of social rights, social justice, environment protection with quality and cultural values, and occupational health and safety. |
Anadolu Info Package 
Turkish 
English