Akademik Dersler - İçerik

The goal of the course is to explain the concepts, methods and tools of quality improvement for healthcare organizations and their use for excellence.
1. Explain the concept of quality for health services,
2. Explain the importance of customer satisfaction and its measurement,
3. Distinguish among measurements of structure, process, and result,
4. Direct the works of quality improvement teams,
5. Explain quality improvement models,
6. Use main tools of quality improvement,
7. Explain accreditation, licensing and quality prizes,
8. Describe main concepts of patient safety.