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LO-1
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Will be able to explain service quality and service quality measurement tools used in call centers. |
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LO-2
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Will be able to express information management in general and information management processes and resources in call centers. |
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LO-3
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Will be able to explain multidimensional human resources management in call centers. |
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LO-4
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Will be able to express customer relationship management and related strategies in call centers. |
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LO-5
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Will be able to list the current management problems of the call center and solutions for them. |