| Catalog Content |
Service concept, Service definition, Classification of services, Features of services; Concept of quality, definition of quality, dimensions of quality, types of quality; Service quality, Dimensions of services, Measurement models of services; The concept of public service, classification and principles of public services, their types; Establishment and abolition of public services; Procedures for performing public services; Case studies on quality in public services. |
Anadolu Info Package 
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