|
Week - 1
|
The Rooms Division and Its Place in the Business |
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Week - 2
|
Organization of the Rooms Division: Personnel, Duties and Responsibilities |
|
Week - 3
|
Front Office Operations: Reservation, Reception, Front Cashier and Switchboard Operations |
|
Week - 4
|
Guest Check-in, Accommodation and Check-out Procedures |
|
Week - 5
|
Housekeeping Operations: Planning, Organizing, Directing and Controlling |
|
Week - 6
|
Safety, Hygiene and Tools Used: Personal care, hygiene and sanitation |
|
Week - 7
|
Mid-term |
|
Week - 8
|
Introduction to Hotel Management Systems |
|
Week - 9
|
Hotel Management System - Opera: Profile Operations, Reservation Operations, Waiting List and Group Operation |
|
Week - 10
|
Opera - Check-in Procedures: Walk-in Reservation, Cancellation of Check-in, Room Change, Room Asssign |
|
Week - 11
|
Opera - Cashier Operations: Invoice Transactions, Payment Transactions, Cashier Functions |
|
Week - 12
|
Opera - Housekeeping Management: Queue Rooms, Room Disputes, Out of Order/Service |
|
Week - 13
|
Opera - Reports and Night Audit |
|
Week - 14
|
Final Exam |
Anadolu Info Package 
Turkish
English