|
Week - 1
|
Fundamentals of Quality |
|
Week - 2
|
Quality control and quality assurance |
|
Week - 3
|
Standard and standardization |
|
Week - 4
|
Quality Management Systems |
|
Week - 5
|
ISO standards |
|
Week - 6
|
Quality in strategic management |
|
Week - 7
|
Service quality |
|
Week - 8
|
Service quality dimensions |
|
Week - 9
|
Service quality measurement models |
|
Week - 10
|
Service quality in tourism |
|
Week - 11
|
Total quality management |
|
Week - 12
|
Total quality management approaches and methods |
|
Week - 13
|
Total quality management in tourism firms |
|
Week - 14
|
Total quality management in tourism firms |
Anadolu Info Package 
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