|
Week - 1 |
Fundamentals of Quality |
|
Week - 2 |
Quality control and quality assurance |
|
Week - 3 |
Standard and standardization |
|
Week - 4 |
Quality Management Systems |
|
Week - 5 |
ISO standards |
|
Week - 6 |
Quality in strategic management |
|
Week - 7 |
Service quality |
|
Week - 8 |
Service quality dimensions |
|
Week - 9 |
Service quality measurement models |
|
Week - 10 |
Service quality in tourism |
|
Week - 11 |
Total quality management |
|
Week - 12 |
Total quality management approaches and methods |
|
Week - 13 |
Total quality management in tourism firms |
|
Week - 14 |
Total quality management in tourism firms |
Anadolu Info Package 
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