|
Week - 1
|
Technology Management in the Call Center - I |
|
Week - 2
|
Technology Management in the Call Center - I |
|
Week - 3
|
Technology Management in the Call Center - II |
|
Week - 4
|
Technology Management in the Call Center - II |
|
Week - 5
|
Quality Management in the Call Centers |
|
Week - 6
|
Information Management in the Call Center |
|
Week - 7
|
Midterm Exam |
|
Week - 8
|
Human Resources Management in Call Centers - I |
|
Week - 9
|
Human Resources Management in Call Centers - I |
|
Week - 10
|
Human Resources Management in Call Centers - II |
|
Week - 11
|
Human Resources Management in Call Centers - II |
|
Week - 12
|
Customer Relationship Management in Call Centers |
|
Week - 13
|
Call Center Current Management Issues and Efficiency |
|
Week - 14
|
Final Exam |
Anadolu Info Package 
Turkish
English