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Week - 1
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Week - 2
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Week - 3
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Customer and Consumer |
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Week - 4
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Week - 5
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Inner Customer Satisfaction |
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Week - 6
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Customer Relationship Management |
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Week - 7
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Communication With Customer and Dimensions |
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Week - 8
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Customer Loyalty and Quality |
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Week - 9
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Week - 10
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CRM Practices |
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Week - 11
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Case Study 1: Private Sector |
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Week - 12
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Case Study 2: Public Sector |
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Week - 13
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Problems in CRM and Solutions |
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Week - 14
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Case Study 3: Cases from sikayetimvar.com |
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