Akademik Dersler - İçerik

Can explain the front office in accommodation establishments
Can explain front office departments
explain the importants of front office
can describe front office staff
Explain front office terminology
Explains terms used at reception
explains terms used at reservation
Explain used at fronted
Explain the front office's communication with other departments
Explain its relationship with housekeeping
Explain its relationship with food and beverage
Explain its relationship with accounting
Explains communication with customers and employees
Explain ithe systems of the front office
Explain the manual system
Explain the mechanical system
Explain the Reservation
Explain the types of reservation
Explains the reservation process
Explains the front office management functions
Explains the planning and coordination
Explains the organization and control
Explain the forms used at the front office
Explain the forms used at the reseption and reservation
Explain the forms used at the consierge and fronted
can do varios calculations at the front office
can calculate the selling priceof the room
can calculate the rate of guests with reservations not coming
Can calculate occupance rates
Can calculate income per room
explain the accomodation process
Can register the customer
Can explain the services provided during the stay
The group registers
Can explain management functions
Can explain management