| Language of Instruction |
Türkçe |
| Course Type |
Required Courses |
| Course Instructor(s) |
DR. ÖĞR. ÜYESİ PINAR ŞENEL |
| Mode of Delivery |
Face to face delivery is present. |
| Prerequisites |
There is no prerequisite or co-requisite for this course. |
| Courses Recomended |
There is no recommended optional programme component for this course. |
| Recommended Reading List |
Kozak, N., Kozak, M.A ve Kozak, M. (2010). Genel Turizm İlkeler-Kavramlar. Ankara: Detay Yayıncılık. Kozak, M. A. (Editör) (2012). Otel İşletmeciliği. Ankara: Detay Yayıncılık. Kozak, N., Özel, Ç. H. ve Karagöz Yüncü, D. (2011). Hizmet Pazarlaması. Ankara: Detay Yayıncılık. |
| Assessment methods and criteria |
1st mid-term: written (30)Take home: written (30)Final exam: elective (40) |
| Work Placement |
There is no work placement for this course. |
| Catalog Content |
Ethic of Gastronomy; Ethics and Similar Concepts; Ethical Theories; Basic Ethical Principles; Types of Ethics: Individual ethics, Business ethics; Ethical Factors; Ethical Standards Determined by the World Tourism Organization; Ethical Problems in Gastronomy Businesses; Problem Sources; Ethical Issues in Hospitality Businesses; Ethical Issues in Food and Beverage Businesses; Ethics and Customer Complaints; Customer Rights in Gastronomy Sector; Defective Service and Customer Complaints; Customer Complaint Behaviors |
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