Akademik Dersler - Tanıtım

Course Title	Code	Compulsory/Elective	Laboratory + Practice	ECTS
Quality Management in Tourism	TRZ297	III. SEMESTER	2+0	3.0

Language of Instruction	Türkçe
Course Type	Required Courses
Course Instructor(s)	PROF. DR. DİLEK ACAR
Mode of Delivery	Face to face
Prerequisites	None
Courses Recomended	None
Recommended Reading List	None
Assessment methods and criteria	Mid term and final examination
Work Placement	None
Catalog Content	Fundamentals of Quality: The concept of quality, Quality control, Quality assurance, Quality improvement; Standard and Standardization; Quality Management Systems: ISO standards; Strategic Management; Service Quality: Features of service, Service quality dimensions, Service quality measurement models; Total Quality Management: Total quality management approaches and methods, Total quality management in tourism firms.