Faculty of Tourism | Department of Tour Guiding | Matrix of Program Outcomes&Field Qualifications

0 : Does not support 1 : Low-level support 2 : Mid-level support 3 : Top level support

Field Qualifications	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26
Has comprehensive and systematic knowledge of concepts, theories, principles, and phenomena in his field and related disciplines.	0	0	0	0	0	0	3	3	0	0	0	3	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Has knowledge about service delivery processes and procedures in the field.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0	0	3	0	0	0	0	0	0
Has knowledge about the internal and external environmental factors of the organizations in his field, the departments of the organization and their relations and interactions with each other, management, policies, and strategies.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3
Has basic knowledge about research methods specific to the field.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0
Has knowledge about legal regulations, occupational standards, and practices in the field.	0	0	0	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Has detailed information about a particular profession, job in his field.	0	0	0	0	0	0	3	3	0	0	0	0	0	0	0	0	3	0	0	3	0	0	0	0	0	0
Has knowledge about important problems and alternative solutions in the field and nearby areas.	0	0	0	0	0	0	3	3	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0
Uses and interprets the knowledge, theories, and models in the field and related disciplines in general and in the business environment.	0	0	0	0	0	0	3	3	0	0	0	3	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Follows the changes in the internal and external environments of the organizations operating in the field, makes rational analyzes, comments, contributes, and adapts to the changes.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0	0	3
Fulfills the functions of planning, organizing, coordinating, directing, and controlling in the field.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0	3	0	0	0	0	0	0	0
Analyzes, plans, implements, and supervises service delivery processes related to its field and restructures and develops service delivery processes when necessary.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0
Uses service policies and strategies related to his field, performs service processes in a way that satisfies the consumer, reviews, develops, evaluates, and finds solutions to problems that will affect the service process, and develops and uses consumer satisfaction measurement tools.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0	0	3	0	0	0	0	0	0
Plans and carries out projects and research, using appropriate research methods, and presents the results clearly and understandably.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0
Recognizes, uses, and maintains the physical environment, tools, and technologies related to the field.	0	0	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Analyzes information using well-known techniques on problems related to the field, critically evaluates different options for solving problems, and solves unpredictable and complex problems.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0
Follows the developments and applications related to the field and uses them in practice.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0	0
Makes abstract and theoretical inferences from the applications in the field.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0	0
Makes self-evaluation.	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0	0	0	0
Works effectively with others and independently.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0	0
Works as a team member; takes responsibility, and manages the team.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0	0
Develops the professional knowledge and skills of the people one works with and evaluates their performance.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0	0
Is original and autonomous in solving problems and makes decisions on his own in complex and unpredictable situations.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0
Manages or transforms service processes and businesses that are complex, unpredictable, and require new strategic approaches.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0
Manages oneself and time and makes self-criticism.	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0	0	0	0
Manages technical and professional activities or projects in complex and unpredictable situations related to his field.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0	0	0	0	0	0	0
Manages the professional development of individuals or groups working together.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0	0
Learns by oneself to increase his professional knowledge, skills, and competence.	0	0	0	0	0	0	3	3	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0	0	0
Follows the current developments in his field and profession at the national and international level.	0	0	0	0	0	0	3	3	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0	0
Continuously improves oneself personally and professionally by increasing knowledge, skills, and competencies to take more responsibility.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0	0
Updates and develops knowledge, skills, and competencies related to the field with the awareness of lifelong learning.	0	0	0	0	0	0	3	3	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0	0	0
Establishes effective interpersonal and intercultural communication and makes group work.	0	0	0	3	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Presents information, discussions, and analyses related to his field to experts and outsiders.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0
Communicates verbally and in written form in a foreign language at least at the B1 General Level of the European Language Portfolio.	3	3	3	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Uses information and communication technologies together with computer software with at least the European Computer License Advanced Level required by the field.	0	0	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
It conducts regular health, safety, and risk assessments in its field and collects information for this purpose.	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0	0	0	0	0
Performs the work in the field within the framework of laws and professional standards.	0	0	0	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Adheres to the ethical values related to his field and has a social responsibility.	0	0	0	0	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Is aware of the privacy and confidentiality of the private lives of the persons to whom service is provided and takes the necessary measures in this regard.	0	0	0	0	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Takes human health, social and natural environment into consideration while performing works related to his field.	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	3	0	0	0	0
Preserves fundamental rights and freedoms; is sensitive to differences between people and cultures, and shows tolerance and respect.	0	0	0	0	3	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Interprets the legislation related to the field and approaches the existing assumptions with a questioning point of view.	0	0	0	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Is attentive to personal care, hygiene, clothing, and appearance as required by the field.	0	0	0	0	0	0	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0	0	0	0	0

0 : Does not support 1 : Low-level support 2 : Mid-level support 3 : Top level support