Faculty of Tourism | Department of Tour Guiding

#	Key Learning Outcomes
1	Demonstrates reading, comprehension, speaking, and writing skills in the English language at the European Language Portfolio B1 General Level.
2	Demonstrates basic reading, comprehension, speaking, and writing skills in one of the languages other than English, German, French or Russian.
3	Has one of the foreign language proficiency certificates specified in the Tourist Guiding Professional Regulation and knows the subjects specified in the regulation.
4	Recognizes and understands different cultures; communicates effectively with guests and collaborators, demonstrates presentation skills, and does teamwork.
5	Understands the basic principles of different cultures and religions in the world regarding the tour guiding profession, and behaves sensitively, tolerant, and respectful to the differences between people and cultures.
6	Is aware of the United Nations Sustainable Development Goals, that are 1) clean water and sanitation, 2) accessible clean energy, 3) sustainable cities and communities, 4) decent work and economic growth, 5) climate action, 6) life in the water, 7) life on land.
7	Recognizes the natural, archaeological, historical, and cultural values of Türkiye and shares them with the guests by synthesizing them with current events when necessary.
8	Has detailed information about the culture, history, religion, art, and geographies of the civilizations that have lived in Türkiye and the world, analyzes and interprets the information.
9	Recognizes, uses, maintains, and preserves the physical environment, tools, software, and technologies related to the service area.
10	Is aware of the national and international legal regulations, professional standards, rights, and obligations related to the tour guiding profession, in addition to professional ethics and responsibility.
11	Behaves under social and professional ethical values, takes necessary precautions regarding the privacy and confidentiality of the private lives of people served, by considering fundamental rights and freedoms.
12	Has systematic knowledge of basic concepts, theories, principles, and phenomena in business, business management, leadership, economics, information technology, psychology, and sociology and can apply this knowledge in the profession of tour guidance.
13	Is attentive to the personal care, hygiene, clothing, and appearance required by the tourism sector.
14	Manages oneself and time, makes self-evaluation and self-criticism.
15	Improves and learns oneself with the awareness of life-long learning, taking more responsibility, and increasing professional knowledge, skills and competence.
16	Takes responsibility and manages the team while working as a team, also works effectively independently, improving the professional knowledge and skills of the people.
17	Plans, implements, supervises a tour by understanding the operation and service processes of travel businesses, and transforms and improves the processes of this service when new, complex strategic approaches are required.
18	Combines and applies information on research methods and the process of producing project proposals on information gathering, defining professionally, analyzing, interpreting, and producing solutions, and presents information, discussion, and results apprehensibly to experts and people outside the field.
19	Performs planning, organizing, coordinating, directing, and controlling functions of tour services; manages technical and professional activities or projects in complex and unpredictable situations.
20	Implements, reviews, develops and evaluates the service requirements related to the tour guiding profession by considering guest satisfaction, finds solutions to the problems that affect the service process and develops and uses guest satisfaction measurement tools.
21	Conducts regular health, safety, and risk assessments regarding the field and collects information for this purpose.
22	Is conscious of protecting tourism attractions in addition to human health, and transfers the group to be respectful to the social, cultural, and natural environment during the tour.
23	Foresees the future and makes a sufficient contribution by following new trends, new approaches, and new service processes by examining the changes in the Turkish and world economy and tourism sector.
24	Follows and uses new developments and practices in the field of tour guidance at national and international levels, and makes abstract and theoretical inferences from these practices.
25	Has knowledge of important, unpredictable, and complex issues in the fields of tourism and tourism guidance; critically evaluates different options in solving these problems by using known techniques and decides on one’s own originally and autonomously while producing alternative solutions.
26	Knows the internal and external environmental factors of travel agencies and professional organizations related to tour guidance, the departments of organizations, their relations, and interactions, management, policies, and strategies; and follows the changes, contributes by developing rational analyzes and comments.