| Field Qualifications

#	Field Qualifications
1	have basic theoretical knowledge related to the call center sector that builds upon their secondary education and is supported by textbooks, course materials and other resources presenting up-to-date information,
2	make use of the basic theoretical and practical knowledge in the sector,
3	communicate effectively, create customer loyalty, define and analyze problems, present solutions based on evidence by using the basic level knowledge and skills developed in the field,
4	carry out a basic level study about the field independently,
5	take responsibility to solve unforeseen and complex problems encountered in practices about the field,
6	manage activities designed for the development of subordinate staff within the framework of a project,
7	evaluate critically basic knowledge and skills developed in the field, and define and fulfill learning needs,
8	use their educational background for a further level of education in the same field or for a profession at the same level,
9	demonstrate awareness of lifelong learning,
10	express their ideas based on basic knowledge and skills about the field,
11	keep up with the literature in the field by means of a foreign language at minimum A2 level, as defined by the European Language Portfolio,
12	use computer software and communication and information technologies required in the field at the basic level, as defined by the European Computer Driving License,
13	demonstrate an understanding of the social, scientific, cultural and ethical values in the stages of collecting and using data and announcing the results of a study related to the field,
14	show awareness of the universality of social rights, social justice, environment protection with quality and cultural values, occupational health and safety.